Training Needs Analysis

The company brought in 365 and sent me on a course. At first I thought it would be a waste, however, the things I have learnt have helped me day to day and I don\'t know what I\'d do without the knowledge from the course.

Elisabeth Scott

I chose Infero training due to a recommendation from a colleague. The course booking process was easy and straight forward. I chose to do an MS Access course which was on a 1-2-1 basis with the trainer. The 1-2-1 method of training suited me as this meant the course ran at a speed that I was comfortable with. Upon returning to work, I had used my newly gained skills to create databases for the logging of our equipment, this wouldn\'t have be possible without the training at Infero.
The whole experience of using and attending Infero Training has meant that I have placed two of my staff on MS Office courses and I plan to send more staff MS Office training in 2014.

Mark Meade

(Divisional Service Manager) from Vaillant Group

Prior to Adobe Photoshop CS6 course I had no formal training in such an area but I had some knowledge and understanding of the program and the expectations of what I would be learning. I was greeted with an informal atmosphere which put me at ease as I was apprehensive. All of the resources were available and in depth and I was able to learn in a personalised environment. The trainer was relaxed and clearly knowledgeable and constantly used positive feedback and reinforcement to check my learning.
I thoroughly enjoyed the course and amazed myself at how easily I picked up the software; which is testament to the trainer and his skills at imparting his knowledge. The trainer also gave me advice on further study and recommendations as to my level.
A great relaxed working environment. If I had the opportunity I would definitely use Infero Training again.

Rachel

(Sign Language Interpreter in FE/HE)

The Team Leader course at Infero is brilliant! I sent 4 of our new Team Leaders along to the course in Slough. They had next to no leadership experience and had all only been in the role for less than 6 weeks. I asked Adam about a thousand questions before I booked as we were working with a limited budget and wanted to ensure the training was suitable. He was brilliant and didn’t lose patience with me!
What has impressed me the most is that those I sent have returned with improved confidence. Previously I had concerns that they were not attacking issues with their team members head on. They are now much more efficient and effective when dealing with the day to day challenges of team leading. They are now developing into leaders and I think this course had a big part to play. Thank you Infero!

Jennifer Burton

Thank you for a great training course today. I really enjoyed it and thought you would like to know my emails are all flagged in colours!!!!

Angela Richardson

Range Communications

I attended the time management 2 day course at Infero Training as I have just taken over a different department at work. This is stressful at the best of times but I was struggling to stay on top of things. The main thing I wanted to achieve was to allocate my energy more effectively and create a more efficient department.
I was amazed at the depth this course goes into. I must admit I hadn’t truly analysed why time was being misspent before I just knew that it was. By the end of this course I had a much more thorough understanding of my own working habits and how to change them. The trainer was brilliant and made the course fun and engaging. I am implementing what I learned on the course at work and have just created an action plan! Brilliant and well worth the money.

Jeremy Gossard

I sent myself and 10 of my staff onto the Infero Training Customer Service course (an even mix between shop floor and backroom staff selling Kitchen Interiors). We are a small business so it is essential that our service is of the highest quality every time. The day was very fun and interactive but I could see that my staff were learning a lot also (as was I). We covered topics I hadn’t thought of before and it opened my eyes as to how we could better engage our customers.
Since training I have seen a marked improvement from our staff, both those that greet the public face-to-face but also in our phone calls and e-mails. Customers are definitely more receptive and was have even seen an increase in sales! I would recommend Infero Training’s Customer Service course to anyone looking to take their staff from good to great.

Mark Woan

I attended the “Effective Presentation” course in Manchester as preparation for my workplaces annual conference. It was my first time presenting to so many people (over 100) and naturally I was terrified! I’d given presentations to smaller groups (under 10) and had always been struck with anxiety before speaking. I am confident in almost all areas of life but public speaking is an area I have always felt very nervous about.
The course not only helped me to deliver the presentation with clarity and coherence (something my previous presentations had been severely lacking) but taught me to feel confident and in control whilst delivering. The trainer was extremely helpful and could tell that I wasn’t particularly confident in speaking in front of the group at first. He worked with me throughout the day and by the end I felt much more in control and natural. The trainer also gave me some specific advice with regards to presenting in front of larger crowds. The day came round and I would be lying if I said there weren’t nerves but I took to the stage. Remembering everything the trainer had taught me the presentation began and I…… actually enjoyed it! I got a huge round of applause at the end and I lost count of how many people congratulated me for it. I really can’t recommend this course enough. Brilliant!

Karen Sharpe

I sent four of my call centre staff on the communication course because I wanted to expand their role within the company. They had very little contact with non-call centre staff prior to attending the course and I wanted them to feel comfortable communicating with more senior staff whilst also, improving interactions with customers over the phone. Booking the course was very easy, the staff were helpful. The training day was a huge success from our point of view. The delegates had been a little reluctant to go on the course initially as they were unsure they would learn anything. After they commented that they were pleasantly surprised and loved the trainer’s enthusiasm and expertise. Much recommended.

Colin Rashford

Infero Training has supported Alight Design Agency team with Prince 2 Training, cover all aspects of the project management methodology, so that our entire team understands clearly the process and their part within it.
The outcome of this has been simply breathtaking, a true transformation in how well and how quickly projects are being delivered, clients are happier than ever with the clarity we deliver to them and our projects always run smoothly, it is an impressive system I strongly recommend both to an individual wanting to improve their project management but also to any Manager wanting to improve and streamline their project management team.

Peter O' Brien

(Managing Director) from Alight Design Agency

The Visio course had a good pace, we covered everything I needed and more. I feel it was very worth the time I invested in being out of the business for one day for the knowledge I acquired. The trainer was great; very patient and approachable.

Louis Cox

I have recently changed my job and I needed to ensure I could maximise how I was using all functions in Word/Outlook.
The course with Infero was easy to book and supplied you with all the information on the course before the day. As I had never heard of Infero I was slightly concerned about the course and how it would be projected, however I have to say the courses I have attended have been fantastic, the course can go as fast or as slow as you want it to and there are plenty of activities during the course.
The course tutor was very helpful and made you feel at ease. Once the course has finished the tutor is available by email if you need any refreshing. I have already booked myself onto a further course.

Julie Smith

(Assistant Commissioning Accountant) from NHS Nottingham City CCG

I am self-employed and my primary reason for taking the course was to put myself in a better position when negotiating contracts. I was very impressed with the trainer’s knowledge and approach. The day was far more fun and enjoyable than I had expected and I learned things that I can put into practice immediately.

Henry Sherwood

(Self-Employed)

I have recently changed my job and I needed to ensure I could maximise how I was using all functions in Word/Outlook
The course with Infero was easy to book and supplied you with all the information on the course before the day. As I had never heard of Infero I was slightly concerned about the course and how it would be projected, however, I have to say the courses I have attended have been fantastic, the course can go as fast or as slow as you want it to and there are plenty of activities during the course.
The course tutor was very helpful and made you feel at ease. Once the course has finished the tutor is available by email if you need any refreshing. I have already booked myself onto a further course.

Julie Smith

(Assistant Commissioning Accountant) from NHS Nottingham City CCG

I thoroughly enjoyed the MS PowerPoint course, hosted by Infero. Samer is an excellent tutor and made what was new territory to me, interesting, understandable and fun. We progressed through the training at a comfortable pace and Samer took great care to answer my questions and dispelled any uncertainty before proceeding.
It was clear that Samer has wealth of experience and knowledge and he delivered an extremely high quality presentation which was consistently engaging. He taught me how to undertake lots of new tasks that I can apply to my job role and improve the way I work. He was also able to shed light on tasks that have always been somewhat of a ‘question mark’ to me, like opening a door!
I have happily recommended Infero to my colleagues and look forward to doing another course in the near future.

Stephanie Crawford

Sygnature Discovery

The PowerPoint course that I undertook more than exceeded my expectations, I don\'t use PowerPoint on a day to day basis but wanted to get an overview on how I could get the most out of it for when I need it.
My trainer Suada was patient and understanding and she explained everything in an easy to understand format.

Gerard Cahill

Capital One

Having had no previous training on Microsoft office, I personally felt the need to enhance my (basic) skills and knowledge by enrolling on a course that would cater for my specific needs so that I could utilise these systems more effectively in the workplace.
The course offerings were perfect, as I was able to choose which level I felt I needed to attend (i.e. beginner, intermediate, advanced etc). Suada offered some very useful advice in deciding which course was most appropriate for me having established what level I was currently working to. Due to the sessions being on a 1-2-1 basis with just myself and the trainer Huseyn, the course was run at my pace, which was ideal as I did not feel there was any rush to cover the agenda in the allotted time. The workbooks were/are excellent as they explained every step clearly, which was complimented by the trainers contribution. The powerpoint slides also clearly illustrated the discussion points we were covering which aided me whilst completing the exercises. I found Huseyn to be very friendly, approachable and supportive on all three occasions I spent with him. Although I have not yet had much of an opportunity in utilising my new skills and knowledge on the systems, they will come in very handy when we will finally be upgraded to Microsoft Office 2007 later in the year.
I thoroughly enjoyed the courses and would certainly recommend Infero should the need arise in the future.

Darren Carlin

(Operations Training Officer) from TNT UK

I attended this course with very little prior Knowledge of Publisher. Booking was straight forward and simple. The trainer Patrick was exceptionally patient and thorough in his approach. I now feel confident using Publisher in my new job. I can’t recommend Infero Training enough.

Kevon Lamar

We used Infero Training for our Sharepoint training (Site User) course. Most people attending the training had little or no experience using Sharepoint. I myself had no experience with it. They were very helpful in booking the course. Our in house training wasn’t comprehensive enough so we wanted to outsource to someone with expertise. Infero certainly provided this. Very clear and engaging throughout. The trainer was able to answer questions and give specific examples of how Sharepoint could help us to organise ourselves more efficiently. I would recommend Infero for this training.

Jessica Madison

The sales training with Infero went way above my expectations. Having recently changed career, I needed a more solid understanding of rapport building, objection handling and closing sales. The course gave me this and much more. The training was delivered in a professional but enjoyable way. Much recommended.

Mick O’Leary

(Self-Employed)

I run a small business that relies on excellent customer service. I felt that our telephone communication with customers was lacking professionalism as many of my staff had little phone experience. I have had glowing reviews of the training day. I have noticed a marked improvement in both answering and handling of calls. Thoroughly recommended.